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Booking & Cancellation Policy

1. Booking Confirmation

A reservation is considered confirmed once True Adventure sends the client a final trip description including dates, final price, and included services.
 
To secure a booking, the following are required:
  • A copy of each participant’s passport or ID
  • Payment as follows:
    • Day Activities: Full payment at the time of booking
    • Multi-Day Tours: 30% deposit at the time of booking
    • The remaining balance (70%) is due 30 days before the trip
 
After receiving the deposit and required documents, True Adventure will send a Trip Confirmation email. Once the final balance is received, a Full Payment Confirmation will be issued.
 

2. Last-Minute Bookings

Bookings made less than 7 days before the trip start date are considered last-minute bookings. In these cases:
  • Availability must be confirmed by the Company.
  • Payment may be requested immediately.
  • If the original invoice has already been issued, a separate invoice may be sent for additional participants or services.
 

3. Program Changes

True Adventure reserves the right to modify the itinerary or cancel activities when necessary due to:
  • Weather conditions
  • Safety concerns
  • Inadequate physical condition of participants for the planned activity
  • Insufficient number of participants (if a minimum group size is required)
  • Force majeure events such as natural disasters, strikes, transportation disruptions, or government restrictions
 
All decisions regarding program changes are made by True Adventure and the Trip Leader/Guide in the interest of participant safety. Any additional costs resulting from alternative arrangements may be the responsibility of the client.
 

4. Cancellation Policy

Day Activities

 
Cancellation Time
Refund
More than 16 days before activity
Full refund
6–15 days before activity
85% refund
3–5 days before activity
50% refund
0–2 days before activity
No refund

Multi-Day Tours

 
Cancellation Time
Refund Policy
More than 45 days before tour
Full refund minus 50% of the deposit
30–45 days before tour
Deposit is non-refundable
15–29 days before tour
70% refund of total trip cost
7–14 days before tour
50% refund of total trip cost
0–6 days before tour
No refund
No-show
No refund
Refunds are calculated based on the total trip cost.
 

5. Transport Exceptions

Certain transportation services such as airline tickets or ferry tickets may be subject to 100% cancellation fees, regardless of the notice period. These costs will be passed on to the client if applicable.
 

6. Weather or Activity Cancellation

If an activity cannot operate due to weather or other unforeseen conditions:
  1. True Adventure will attempt to reschedule the activity.
  2. If rescheduling is not possible, an alternative activity may be offered.
  3. If neither option is suitable, a full refund for the activity will be provided, provided the decision is agreed no later than the evening before the scheduled activity.
 

7. Health Issues or Travel Restrictions

If a participant cannot travel due to government travel restrictions or a verified contagious illness, True Adventure may issue a credit voucher for a future trip.
  • Credit vouchers are valid for 12 months from the original trip date.
 

8. Travel Insurance

Participants are strongly encouraged to purchase comprehensive travel insurance that covers:
  • Trip cancellation
  • Medical expenses
  • Emergency evacuation
  • Travel delays
 
Travel insurance helps protect participants in case of unexpected events.
 

9. Important Notes

  • Deposits and payments are required to secure reservations.
  • Participants are responsible for ensuring they are physically able to participate in the activities described in the itinerary.
  • True Adventure strives to communicate promptly regarding any changes or updates to the trip.
 
These booking conditions apply to all trips and activities organized by True Adventure.